Terms of Service

1. Who we are and when these Terms apply

Level Services LLC, a Florida limited liability company operating under the name Level Installation Services ("Level," "we," "us," or "our"), operates the Level Install Builder and the website at www.levelinstalls.com. These Terms describe the conditions for using our booking services and arranging installation work through Level.

Read these Terms before submitting a booking or authorizing a payment. They form part of your agreement with Level when they are presented to you and you affirmatively accept them in connection with a booking. Your accepted booking details identify the installation scope, price, deposit, and other charges you approve. A description of a possible service or an unsubmitted estimate is not a confirmed appointment.

You must be at least 18 years old and legally able to enter an agreement. If you book for another person, a business, or a property owner, you represent that you are authorized to arrange the work and approve the charges on their behalf. These Terms do not replace any rights or protections that applicable law does not allow you to waive.

2. Level and independent technicians

Level accepts booking requests, calculates the prices presented through its booking system, collects payments, coordinates scheduling and technician assignments, and administers booking support. The physical installation work is performed by independent service providers ("technicians"), rather than Level employees performing the work in your home.

Technicians are responsible for the professional performance of the work they accept, their tools and working methods, and the licenses, qualifications, and insurance required for that work. Their status and responsibilities are determined by applicable law and the actual working relationship. Level remains responsible for its own obligations under your agreement and applicable law.

A technician cannot change Level's prices, payment instructions, refund policy, or these Terms merely by making a verbal promise. Changes to your Level booking must be recorded and approved through the booking process described below. Tell us if a technician asks you to bypass that process or pay an undisclosed charge.

An assignment does not guarantee that a particular technician will remain available for future work or a corrective visit. Level may arrange another appropriately qualified technician and will communicate changes affecting your appointment. A change in technician does not cancel Level's obligations under your booking.

3. Your information and secure booking links

You do not need a customer account or password. Provide accurate contact information, the service address, installation details, and information needed to assess the job. Check your booking summary and notify us promptly if anything is wrong or changes.

We send booking communications and a private manage-booking link using the contact information you provide. Anyone who obtains that link may be able to view or act on the associated booking. Keep it private, share it only with people you authorize, and tell us promptly if it is lost, exposed, or used without permission. A link may expire or be disabled; this does not itself eliminate a valid payment, refund, or service claim.

Saved builder selections are a convenience and do not by themselves submit a booking, collect a payment, or reserve an appointment. Review the information and amounts presented when you actually submit or approve a transaction.

4. Booking requests and appointment confirmation

A successful service-area check means the address may be eligible for service; it does not guarantee technician availability or that every requested installation can be performed. Dates and time windows selected in the builder are preferences until we send you a confirmed appointment window after arranging an assignment.

Saving booking details or paying a deposit is not, by itself, confirmation of a particular date, arrival time, or technician. We may request additional information, propose another window, or decline a request that we cannot reasonably or lawfully fulfill. If we decline a booking before work begins, we will refund payments for the work that will not be provided, subject to any separately approved work already completed.

Confirmed windows are arrival windows, not exact arrival times or guaranteed completion times. Traffic, weather, an earlier job, access problems, or unexpected site conditions can affect timing. We will communicate material changes and coordinate an alternative when needed. If we cannot provide the appointment and you do not accept an alternative, the company-cancellation provisions below apply.

Appointment times and the 24-hour cancellation threshold are measured in the local time zone of the service address, using the start of the confirmed appointment window, not an unconfirmed preferred window.

5. Installation scope and pricing

Your booking summary defines the work included in the quoted price. For a multi-TV booking, review each television's separate installation choices, mounting hardware, accessories, and other selections. Items, labor, or materials not included in that summary are not automatically included because a technician is already at your home.

Prices are stated in U.S. dollars. The total presented for your approved installation includes applicable sales tax. We do not add undisclosed service charges to an approved scope. A deposit is part of, and credited toward, the total price; it is not an additional charge on top of that total.

An estimate depends on the information supplied and the feasibility of the requested installation. If information is inaccurate, conditions are materially different, or a pricing error is identified, we will explain the issue and present any proposed revision for your approval. We will not silently increase an approved charge. If you decline a revision, any unperformed work and related payments will be handled under these Terms and applicable law.

Product photographs, example installations, and model-identification tools help explain options but are not an engineering assessment or a guarantee that a particular wall, mount, television, or accessory is compatible. The actual equipment, manufacturer instructions, and site conditions must support a safe installation.

6. Deposits, remaining balances, and payment authorization

The deposit due is displayed before you authorize payment. Level collects payments for bookings arranged through its system using the payment methods actually offered at checkout and its payment-processing providers. You must be authorized to use the payment method you provide.

The remaining approved balance is payable using the same payment method used for the deposit, unless you and Level arrange an authorized replacement. When this payment arrangement is presented at checkout and you accept it, you authorize Level and its payment provider to retain a secure payment-method reference, request an authorization hold for the remaining approved balance 24 hours before the start of your confirmed appointment window, and charge that balance after the booked work is completed. The balance is the approved total less your deposit and other payments already credited; separately paid additions are not collected a second time.

A hold reserves available funds or credit; it is not a completed payment. If an appointment is first confirmed less than 24 hours before its start, we will disclose the adjusted authorization timing and obtain your agreement before requesting the hold. If a required authorization fails or a payment method is no longer usable, we will contact you to resolve payment arrangements before the work proceeds.

Cancellation or rescheduling may require a hold to be released or voided and, for a new appointment, a replacement authorization. We will not capture the remaining price of work that was not performed merely because a hold exists. Your bank determines when released funds or credit become available. If an authorization expires before collection, any renewed authorization must remain within the amount and purpose you approved; an increased price or a different payment arrangement requires your approval.

This authorization covers the approved booking balance and any separately approved changes, not unspecified charges, unrelated bookings, or subscriptions. You may contact Level before a future transaction to withdraw permission for a future charge or arrange a payment-method change. This does not erase an amount lawfully owed or itself cancel a booking; use the cancellation process if you want to cancel the service. Level will provide a receipt for a completed payment. An internal job-completion or technician-payout entry is not a customer payment receipt.

Additional work may require a separate authorization that places a temporary hold on funds, followed by capture after that work is completed. An authorization hold is different from a completed charge. Your bank controls when a released or voided hold stops appearing as pending.

If a payment is declined or cannot be verified, we may pause confirmation or further work until the issue is resolved. Do not repeatedly initiate new payments when an outcome is uncertain; check the booking's payment status or contact us. We will investigate duplicate or incorrect charges. Nothing in these Terms restricts your lawful rights to dispute a charge with your payment provider.

Payments and approved changes for a Level booking must follow Level's payment instructions. A separate payment requested personally by a technician is not automatically credited to your Level booking. Do not send card numbers or security codes through booking messages, email, or text messages.

7. Cancellations, rescheduling, and refunds

Send a cancellation or rescheduling request through your secure manage-booking link, including its support-message option, or a direct support channel provided by Level. Include your booking details and the change requested. The time we receive your request determines whether it meets the deadline; a later administrative review does not turn a timely request into a late one. Keep a copy of the request.

A rescheduling request does not itself confirm a replacement appointment. We must coordinate availability and send a revised confirmation. Refunds require processing and are not promised to occur instantly when a request is submitted.

• Before a window is confirmed: you may cancel and receive a full refund of your deposit. A list of preferred windows does not start the late-cancellation period.
• Cancellation at least 24 hours before the confirmed window starts: your paid deposit will be refunded in full. Exactly 24 hours before the start qualifies.
• Rescheduling at least 24 hours before the confirmed window starts: your existing deposit automatically carries over to the replacement appointment when it is confirmed. You do not pay the same deposit again solely because of that timely reschedule. Any change in installation scope or total price requires separate approval. If no replacement can be agreed, you may cancel for a full deposit refund.
• Cancellation less than 24 hours before the confirmed window starts: the paid deposit is retained as the late-cancellation charge, except where a refund is required by law or the company-cancellation provisions apply. The remaining price of work that was not performed is not charged.
• Rescheduling less than 24 hours before the confirmed window starts: Level may, at its discretion, allow one late reschedule with the existing deposit carried over. Contact us promptly; approval and a replacement window are subject to availability. If the carryover is not approved, the late-cancellation policy applies. We will explain the deposit treatment before you agree to a replacement booking.
• Customer no-show: if neither you nor an authorized adult is available to receive the technician during the confirmed window, despite reasonable attempts to reach you, your deposit is forfeited. A new booking requires a new deposit. This does not apply when the failure to attend is Level's or the technician's, or the technician arrives outside the confirmed window without an agreed change.
• Inaccessible property: if you or your authorized adult is available but entry or safe access to the agreed work area cannot be obtained, Level may allow a reschedule and deposit carryover at its discretion. If a carryover is not approved and the access failure is attributable to the customer, the deposit is retained under the late-cancellation policy. We will explain the reason and proposed arrangements. Provider-caused access failures are handled under the company-cancellation policy. No additional attendance or rescheduling fee may be imposed unless disclosed and accepted in advance.
• Cancellation by Level or the assigned technician: if the booked work cannot be provided and you do not agree to a replacement appointment, payments for unperformed work will be refunded. A technician's unavailability or a company-caused cancellation does not become a customer late-cancellation charge.
• Refund method: an eligible refund is normally returned to the original payment method. If that is not possible, we will arrange an appropriate alternative with you. Processing and posting times depend on the payment provider and bank. An uncaptured authorization is released or voided instead of refunded.
• Partial or additional work: where you have separately approved work that was actually completed, charges for that work remain subject to the agreed scope and your applicable rights. We will explain any allocation of payments; canceling unperformed work does not authorize a new charge.
• Legal cancellation rights: this policy does not limit any nonwaivable cancellation, refund, or other consumer right. Where a transaction, including a separately offered on-site addition, requires particular cancellation notices or procedures, those requirements apply.

8. Preparing your home and authorizing access

You must own the property or have the owner's permission for the installation, including any drilling, mounting, or cable-routing work. Obtain any landlord, condominium, homeowners' association, or building-management permission required from you. Tell us in advance about access restrictions, elevator reservations, parking requirements, or other conditions affecting the appointment.

An adult authorized by you must provide access and be available to confirm the agreed location and relevant decisions unless Level has expressly agreed to another arrangement. That person's presence does not authorize extra charges beyond the authority you have given them and the approval process for booking changes.

Provide a reasonably clear, accessible work area. Secure pets, keep children away from tools and the work area, and move fragile belongings where reasonably practical. Disclose known hazards and relevant conditions, including concealed utilities, water damage, unstable surfaces, unusual wall construction, previous repairs, asbestos concerns, or unsafe electrical conditions. You are not required to discover hidden conditions that you could not reasonably know about.

Tell the technician if work should stop because the placement is wrong or you believe there is a safety concern. Neither a customer's approval nor a customer's instruction requires a technician to perform unsafe or unlawful work. A technician may stop when conditions prevent safe performance; Level will discuss the available next steps and any approved work already completed.

9. Equipment, mounting, and service limits

Have the television, soundbar, customer-supplied brackets, accessories, and necessary components available as described in your booking. Customer-provided equipment must be suitable for the intended installation and used consistently with its manufacturer's requirements. Technicians may decline to install incompatible, damaged, incomplete, or unsafe equipment.

Accessory materials are supplied by the technician only when specifically selected and included in your approved booking. Otherwise, you must provide the required accessories, including HDMI or network cables, batteries, soundbar cables, and similar items. The presence of a technician does not mean those materials are included. Any proposed supply of additional materials and its price require your approval before purchase or installation.

Ordinary mounting may require agreed holes, fasteners, or openings. Confirm the installation location before that work begins. Cosmetic patching, painting, matching finishes, removal of previous installations, or restoring a wall after later equipment removal is included only if stated in your approved scope. Consent to ordinary installation openings does not excuse avoidable damage or negligent workmanship.

Inside-Wall Cable Concealment is an optional booking selection describing the requested result. The selection does not prescribe or promise a particular installation technique. Independent technicians retain discretion over means and methods, subject to the approved scope, actual site conditions, manufacturer requirements, applicable codes, permits, and the limits of their lawful and appropriately licensed scope of work.

A customer request or consent does not permit an unsafe, impermissible, or license-restricted method. Inside-Wall Cable Concealment does not automatically include new electrical outlets, electrical alterations, structural changes, or other separately regulated work. Any such work must be expressly included in an approved scope and performed under all required licenses, business qualifications, and permits; otherwise, it must be excluded, deferred, or arranged through an appropriately qualified provider. If the selected result cannot be achieved safely and lawfully, Level will explain the available alternatives and the treatment of payments for unperformed work before proceeding. These Terms do not transfer a provider's licensing duties to the customer or certify concealed building conditions.

Manufacturer warranties and product defects are distinct from installation workmanship. Normal wear, later alterations, misuse, a defective customer-supplied product, or pre-existing conditions are not by themselves defects in Level's booked services. Responsibility for damage depends on its cause and applicable law; these examples do not exclude responsibility for a technician's or Level's own breach or legally actionable conduct.

10. Changes and additional work during an appointment

If you request additional work or the technician identifies a change needed to complete the installation, the proposed scope and price must be recorded through Level's booking-change process. You may approve or decline the proposal. Approval of one change does not approve other work or allow an unspecified charge.

Additional work must not begin until the required customer approval and any required payment authorization are completed. An expired or unsuccessful approval or authorization must be resolved before proceeding. A verbal conversation, a personal payment to the technician, or silence is not a substitute for that process.

If you decline a change, the technician may complete the original scope if it can still be performed safely and lawfully. If it cannot, Level will explain the alternatives and how payments for unperformed work will be handled. Any legally required notices or cancellation rights for additional on-site work remain applicable.

11. Technician screening and conduct

Level's onboarding requirements include a background check before a technician is approved to perform customer bookings. Screening is one precaution in the onboarding process. It is based on the information and records available for the check; it is not a guarantee of a person's future behavior, identity in every interaction, skill for every task, or freedom from risk.

Technicians are expected to respect customers, homes, property, and personal information. Report an unexpected substitute, threatening behavior, suspected theft, property damage, or another concern to Level promptly. If someone is in immediate danger, contact emergency services first. Do not allow work to proceed if you have a reasonable unresolved concern about the person attending.

Technicians are responsible for their own acts and omissions. That responsibility does not remove any duty Level may have under law, including any applicable duty in selecting or retaining providers or responding to reported risks. These Terms do not give anyone permission to engage in unlawful conduct or require you to waive a nonwaivable claim.

12. Insurance and reporting an incident

Participating technicians are required to carry insurance appropriate to the work they accept and the requirements of their contractor agreements. Where a loss may involve a technician's work, Level can help identify the technician and coordinate reporting to the applicable insurer. Any insurance maintained by Level for its own business may also respond where its policy provides coverage.

The applicable insurance policies determine who is insured, which losses are covered, the order in which coverage responds, and any limits, conditions, deductibles, or exclusions. These Terms do not create insurance, make a customer an insured, expand a policy, or promise that technician insurance or Level's insurance will pay every claim. A background check is not insurance.

You may report an incident directly to Level without first exhausting a claim against the technician or an insurer. Providing assistance or notifying an insurer is not an admission of liability and does not replace any right or remedy available under law. Insurance availability does not determine whether a person is legally responsible for a loss.

13. Completion, workmanship concerns, and damage

Please review the completed installation with the technician when reasonably possible. Report workmanship issues to Level within 30 calendar days after the booked work is completed. A report received within that period starts our review and corrective process. You do not need to have an inspection or corrective visit completed within the reporting period to qualify.

For a verified defect in the workmanship of the booked installation, Level will arrange appropriate corrective work at no additional labor charge and coordinate reasonable access with you. Give Level a reasonable opportunity to inspect and correct the issue, including through another appropriately qualified technician if needed. A timely report is not an automatic approval of every claimed loss, and the corrective service covers the original installation scope rather than a new design, relocation, or additional service.

Reporting an issue does not initiate an immediate refund. Dissatisfaction alone does not create an unconditional money-back right; our offered workmanship remedy is correction without an additional labor charge. This policy does not eliminate any refund or other remedy required by law, including where a promised remedy cannot lawfully or adequately resolve the problem. Any materials or work outside the covered correction that would carry a separate charge must be explained and approved in advance.

For an installation concern or damage report, use your manage-booking link or a support channel provided by Level. Include your booking details, a description, when the issue was discovered, and available photographs or other relevant evidence. Preserve damaged items where safe, take reasonable steps to prevent further loss, and give reasonable access for inspection or corrective work when appropriate. Emergency mitigation should not be delayed merely to obtain our approval.

We may ask for reasonable information needed to investigate, coordinate repair, or refer a claim to an insurer. An inspection or proposed corrective visit does not require you to give up legal rights. A separate settlement, if offered, must be explained and agreed to separately.

The 30-day period defines eligibility for this offered workmanship-correction service; it is not a deadline for filing a lawsuit or a blanket cutoff for injury, damage, concealed-defect, or other legal claims. Report an injury, suspected theft, unsafe installation, or property damage promptly, even if discovered later, so we can respond and preserve evidence. A completion checklist, payment, confirmation click, silence, or expiration of a booking link does not automatically waive those claims or shorten a legal limitation period. Your nonwaivable rights remain in effect.

14. Work arranged outside Level

A separate job that you and a technician privately arrange outside Level's booking process is not a Level booking, even if you first met through Level. Level does not schedule, price, collect payment for, supervise, or undertake performance of that separate job merely because it introduced you previously.

Level's booking support and any expressly offered platform-specific service benefits do not automatically extend to that separate work. To the extent permitted by law, Level is not responsible for the separate job's performance, payments, or resulting damage solely because the provider previously performed a Level booking. Responsibility for any claim remains subject to the facts, applicable law, and the terms of any relevant insurance policy.

This provision does not turn an approved Level scope change or a Level-arranged corrective visit into outside work. It also does not release Level from its own legally actionable conduct or erase rights arising from the original Level booking. If you want another job arranged through Level, submit it through the booking process.

15. Booking communications and privacy

We use the email address and other contact details supplied for your booking to send receipts, private booking links, appointment updates, and service follow-ups. Keep those details current and retain copies of your booking, approvals, payment receipts, and these Terms. Providing contact information for a booking does not by itself subscribe you to marketing messages.

Our Privacy Policy explains how we handle personal information. Provide only information reasonably relevant to the service, and avoid including passwords, payment-card information, or unrelated sensitive information in support messages. For device setup, enter your own account credentials when possible rather than giving them to a technician.

These Terms do not grant Level permission to publish identifiable photographs of your home, your likeness, or private booking communications for advertising. Any such use requires a separate appropriate permission. You retain the right to share lawful, honest reviews of your experience.

16. Optional text messages (SMS)

By checking the separate SMS-consent box on the booking form, you agree to receive text messages from Level Installation Services about your booking, appointment updates, technician coordination, and job completion. These are transactional and service-related messages; this consent does not authorize marketing or promotional texts.

SMS consent is optional and is not a condition of purchasing services or accepting these Terms. You can book without opting in. Withdrawing SMS consent does not cancel a booking or remove an obligation to pay a properly authorized charge; use the cancellation process if you want to cancel the service.

• Message frequency varies with booking activity.
• Message and data rates may apply.
• Reply STOP to opt out of text messages. A non-promotional confirmation of your opt-out may be sent.
• Reply HELP for assistance, or use the support options provided with your booking.
• Your mobile phone number and SMS-consent information will not be shared with third parties or affiliates for marketing or promotional purposes.
• Delivery depends on your carrier and network availability. Use another provided support channel for time-sensitive booking changes if a text is not delivered.

17. Website use and intellectual property

You may use the website and booking tools for lawful inquiries and bookings. Do not submit fraudulent requests, impersonate another person, use someone else's private booking link without permission, interfere with the system, attempt unauthorized access, or harass customers, technicians, or staff.

Level and its licensors retain their rights in the website's branding, software, photographs, and other materials. You may retain your own booking records and a copy of these Terms. Other reproduction or commercial use of site materials requires the rights holder's permission unless the law permits it. This restriction does not prevent lawful reviews, reporting, or other protected uses.

Third-party websites, products, and services have their own terms. A link or compatibility reference does not promise the third party's availability or performance. You remain entitled to hold Level responsible for its own representations and obligations.

18. Declining service, suspension, and disruptions

Level may decline a new booking or suspend access for lawful reasons, including unavailable service, unsafe conditions, suspected fraud, abusive conduct, payment problems, or material violations of these Terms. A technician may refuse unsafe or unlawful instructions. These rights do not authorize unlawful discrimination or eliminate refunds or other duties owed for an existing booking.

Storms, emergencies, utility outages, and other events outside reasonable control may require an appointment to be delayed or canceled. We will communicate the available arrangements when reasonably possible. If the work will not be provided and you do not accept a replacement, the refund provisions apply. An interruption is not permission to retain payment for services that will never be provided.

The website may occasionally be unavailable or contain an error. We do not guarantee continuous access or that an estimate can be produced for every situation. A technical problem does not remove Level's obligations concerning payments already received, confirmed bookings, or required refunds.

19. Responsibility and limits

Each person remains responsible for loss to the extent caused by their own breach, negligence, or other legally actionable conduct. The independent-contractor arrangement does not, on its own, make Level responsible for every act of a technician, nor does it eliminate responsibility that applicable law places on Level.

To the extent permitted by law, Level does not accept liability for indirect or consequential business losses, such as lost business profits or missed commercial opportunities, resulting from use or interruption of the website or a booking. This exclusion does not apply to amounts expressly owed under these Terms, required refunds, damage to tangible property, personal injury or death, fraud, intentional misconduct, gross negligence, or any liability or remedy that applicable law does not permit us to exclude.

You are responsible for third-party claims to the extent caused by your fraud, intentional unlawful conduct, or knowingly arranging work you had no authority to authorize. This does not require you to pay for Level's or a technician's own fault, defend a claim at your expense merely because you used the platform, or surrender a good-faith complaint or payment dispute.

No provision requires you to waive nonwaivable consumer rights, prevents reports to authorities, or restricts lawful cooperation with an investigation. Any exclusion that cannot lawfully apply to a particular claim will not apply to that claim.

20. Questions, disputes, and governing law

Please first send us the booking details and a description of a problem so we can try to resolve it. Contacting us is encouraged but is not a mandatory waiting period that prevents you from preserving a claim, seeking urgent relief, contacting an insurer, exercising payment-dispute rights, or reporting a matter to a regulator.

Florida law governs these Terms and Level's agreement with you, except where applicable federal law or mandatory consumer protections require otherwise. A dispute may be brought in a state or federal court with jurisdiction and proper venue, including small-claims court where appropriate. These Terms do not impose mandatory arbitration, waive a jury trial, or prohibit participation in a class action.

The legal time limits that apply to a claim remain in effect. These Terms do not impose a shorter period for bringing an action arising from the agreement. Any voluntary settlement or later agreement to mediate or arbitrate requires a separate agreement.

21. Changes to these Terms and other provisions

We may update these Terms for future bookings by posting an updated version. The version presented and accepted for your booking governs that booking unless you and Level agree to an amendment or applicable law requires otherwise. Posting a new version alone does not retroactively change an existing booking or a claim that has already arisen.

These Terms, your accepted booking details, and changes expressly approved through Level together describe the agreement's subject matter. A specific written promise or remedy expressly included in your accepted booking is not silently withdrawn by general wording elsewhere on the website. Any additional mandatory legal notice remains applicable.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A delay in enforcing a right does not automatically waive it. Rights and obligations concerning completed work, authorized payments, refunds, privacy, and disputes continue where their nature requires, even after a booking or access to the website ends.

22. Contact and booking records

The business responsible for these Terms is Level Services LLC, operating as Level Installation Services in Florida. For an existing booking, use the private manage-booking link provided with your booking communications to send a support message, report an issue, or request a scheduling change. Keep the booking number and a copy of any request for your records.

Email: levelinstallation767@gmail.com
Phone: 813-345-1579

See our Contact page for the currently published contact options and our Privacy Policy for information about personal data. A problem accessing a booking link does not extinguish any legal right or claim.