Frequently Asked Questions

It's fast and easy -- Use our online booking wizard to answer a few questions about your installation, choose your preferred appointment windows and submit your booking.

No. There's no account or password to set up. After you book, we send you a secure link tied to your appointment so you can check its status or make changes.

Basics such as how many TVs you're mounting, TV size, the mount type you want, if you want to hide wires, whether it's going over a fireplace, your preferred appointment windows, and your contact and service address. Information is provided along the way to help you if you get stuck.

At the time of booking only — We accept most major debit/credit cards, Apple Pay, Google Pay, Paypal and Venmo. Same payment method will be applied to deposit and remainder after job completion. Currently, we do not accept cash payments.

Your quote is built from the choices you make in the booking wizard — You'll have full control over what is included in your install and see the full itemized breakdown before you schedule. We provide flat rate pricing, which means that you do not get charged by the hour (what you see is what you pay!).

No. The deposit reserves your appointment. The remaining balance is due after your installation is completed — see our Terms & Conditions for details.

This is rarely the case, but if something beyond the original scope comes up or you changed your mind about mounting that 2nd TV... No worries! We've made it easy for you to make adjustments to your job and pricing through your secure customer portal during time of install.

During booking, you can select multiple dates and times slots at once that fits your schedule. Selecting more than one provides more flexibility and allows us to assign you a technician quicker. More the merrier!

You can schedule up to 14 days in advance.

Your exact appointment date and time is confirmed once a technician is assigned. This will usually happen within 24 to 48 hours.

Use your secure manage-booking link sent after booking. From there you can request new preferred windows.

Enter your ZIP code in our booking wizard. If it says you're in our service area, you're covered!

Those names are general guidance to give you a sense of the region we serve, not the final word. Always confirm with the ZIP checker before booking.

We're not able to serve that area right now, and we can't make an exception or arrange a travel fee outside our current service area. Check back as our coverage expands.

Fixed (flat against the wall), tilt (angles up or down), and full-motion (extends and swivels). You'll pick the one that fits your room during the booking wizard.

No. If you already have a mount, just let us know in the booking wizard we'll install the one you have.

Yes — the booking wizard supports requesting multiple TV installations in a single booking.

Your TV's size, weight, and VESA mounting-hole pattern all need to be compatible with the mount, and your wall type and desired viewing position affect which mount makes sense. If you're not sure, tell us what you know in the booking wizard and we'll help sort out the rest.

Drywall, brick, concrete, and stone are all options you can select in the booking wizard.

Yes — over-fireplace placement is an available option during booking.

Those situations often need a closer look before we can confirm the job. If your wall isn't drywall, brick, concrete, or stone, let us know the details and we'll review it rather than assume it's supported.

We install according to the mount manufacturer's requirements and what's disclosed about your wall, but we don't offer structural, electrical, or building-code guarantees. Accurately describing your wall and fireplace placement when you book helps us prepare correctly.

Absolutely — wire concealment is a selectable add-on during booking. Just let us know if would like it.

Yes — please have your TV, remote, and any cables or devices you want connected on hand for your appointment.

Our current booking flow is built around TV mounting. If you need a soundbar installed or a streaming device configured, reach out through your manage-booking link so we can confirm whether that's something we can add before your appointment.

Clear the area around where the TV will be mounted, and have your TV, remote, mount (if you're supplying your own), and any cables ready to go.

Yes — an authorized adult needs to be present for the appointment.

If your building or community requires approval for wall-mounted installations, please obtain it before your appointment.

Give us your best description when you book. Accurate information about your wall and fireplace placement helps your technician show up prepared with the right approach.

Cancellations requested at least 24 hours before your confirmed appointment start time are eligible for a full refund of your paid deposit. Cancellations requested less than 24 hours before your confirmed appointment start time forfeit the deposit, and the remaining balance is never charged.

Use the secure manage-booking link we sent you after your booking and submit cancellation request. Requests made 24 hours before appointment are eligible for a full deposit refund.

You can still send the request through your manage-booking link, but changes that close to your appointment aren't guaranteed — we'll review it and follow up with you as soon as we can.

The same manage-booking link lets you send us a general message, so you can reach out about anything related to your booking in one place.

The remaining balance is due after your installation is completed.

After your installation, we send a confirmation link so you can confirm the job looks good or report an issue directly — whichever applies.

We stand behind the quality of our installation work. If something related to the installation is not right, use the secure link associated with your booking to report it. We will work diligently with you to address the issue. This commitment is not a money-back guarantee.

Absolutely — your manage-booking link has a "Book again" option, and you can also let us know you'd prefer the same technician for next time.